Hephie Brown offers worry-free shopping. Get the item you ordered, or your money back, on virtually all items. Hephie Brown orders go smoothly, but if there’s a problem with a purchase, this sees that the buyer receive the item the buyer ordered orget their money back.
Buyers can use Money Back Guarantee only when:
The buyer doesn’t receive an item
- If the buyer doesn’t receive an item, buyer needs to report that they didn’t receive the item by contacting our customer service line. Generally, the buyer is responsible for accepting the item when it arrives. If the buyer refuses delivery, their claim is not eligible for the Money Back Guarantee unless buyer can provide, via written proof from the carrier, that the buyer refused the package because it was damaged in shipping.
- The buyer receives an item that doesn’t match the product description i.e product ordered
If a buyer receives an item that doesn’t match the listing description, the buyer can make a request for Money Back or a re-shipping of original product ordered.
Hephie Brown will not honor Money Back under these conditions: click to see more